Managing Bookings Conflicts

Overview

Managing bookings conflicts ensures that your calendars remain accurate and you never get double-booked when people schedule meetings through your links. The system automatically inspects your connected calendars, prevents overlapping bookings, and provides tools to review, reschedule, or cancel appointments as your schedule changes.

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Reviewing Incoming Bookings

Bookings Dashboard Tabs

The Bookings dashboard organizes your meetings into three tabs:

• Upcoming: Confirmed meetings that have not yet ended, listed in chronological order.
• Past: Confirmed meetings that have already ended, listed with the most recent first.
• Cancelled: Every meeting that has been cancelled.

Viewing Booking Details

1. Navigate to the Bookings page from your dashboard.
2. Click the More button (...) next to any booking row.
3. Select View to open the details dialog, which displays the meeting time, guest name, attached link title, and any notes or custom questions provided during booking.

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Rescheduling and Canceling Meetings

Canceling a Booking

1. Open the Bookings page and find the meeting under the Upcoming tab.
2. Click the More button (...) next to the booking row and select Cancel.
3. Optionally, type a cancellation reason in the text box (this will be emailed to the guest).
4. Click Cancel booking to confirm.

   Note

   Canceling a meeting automatically frees up the time slot on your calendar and sends an email notification to the guest.

Rescheduling a Meeting

Guests can reschedule meetings using the manage link provided in their confirmation email.

• If a guest chooses a new time, the system automatically checks your availability, reserves the new slot, creates the updated calendar event, and removes the old event.
• Rescheduling is restricted if the meeting time is too close to the current time or if the booking link has been switched off.

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Preventing Double Bookings Across Calendars

Counts as Busy Settings

By default, every event on your connected calendars counts toward your busy time. If you have calendars that contain personal events or items that should not block scheduling links, you can adjust them:

1. Go to your Availability settings page.
2. Under the Counts as busy section, locate the calendar you want to modify.
3. Switch off the toggle next to any calendar whose events bookings are allowed to overlap.

Buffer Times

Scheduling links support buffer minutes before and after meetings. When a guest books a slot, the system automatically blocks out the meeting duration plus your configured buffer time to prevent back-to-back scheduling collisions.

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Troubleshooting Connection and Conflict Errors

If a calendar connection fails or a time slot appears unavailable unexpectedly, the system handles errors securely to protect your calendar data.

Related

• Public Scheduling Links
• Customizing Availability Away